Showing results for. Search instead for. Did you mean:. Last reply by dave Unsolved. Robert 2 Bronze. So I Purchased my Alienware 18 in March of after years of saving up to build my ultimate gaming machine! I Decided to go with dell thinking it was a great choice. Everything was going fine for a little over a year.
But then I noticed my finger tips were starting to fill hot from the keyboard. Then last night out of no where the laptop shuts down. I checked to see if the laptop had overheated but it felt fine.
First time I called the guy told me they no longer carried the parts to repair it. You would think they would honor a loyal customer who has spent thousands on their products but that is not the case with dell. All forum topics Previous Topic Next Topic. Replies Alienware-Eimy Moderator. Hi Robert , I'm very sorry for all this bad experience, we do care about our customers.
SoulessDaywlkr 2 Bronze. DarkWorks 2 Bronze. ArcticWFox 2 Bronze. In response to DarkWorks. ManOfOne 2 Bronze. Did you ever get this resolved?? I am sorry about your experience too. Bdion 2 Bronze. Syric 3 Argentum. Robert, I feel your pain. Good luck Robert. I hope things pan out for you in the end. Kind Regards, Syric.
In response to Syric. Agreed like you I purchased a order in package went to a unknown address they just recently started to replace the new Alienware 15 r3 but do to a part shortage of the parts is missing in the order they can't do it just yet. Post Reply. Top Contributor. Dell Support Resources. Are Alienware laptops reliable? Is Alienware worth it ? Should I buy Alienware R11? Does Alienware use cheap parts? Is Alienware R10 or R11 better?
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Are Alienware PCs overpriced? They finally get me to send the laptop in for them to take a look at it So you have to call in and be on the phone for about 3 hours for them to locate your order, figure out what's going on with it and then tell you "oh I see, it needs a new hard drive" They respond with "no our tech guys don't get it wrong".
They then tell me it's the motherboard I really believe it's the GPU but I know there's a very small possibility that it could be the motherboard so I agree to pay to have them replace it Of course I soon as I turn it on - there are the screen glitches and crashes I spend about another month fighting with them over this - telling them that it's the motherboard and not the Wifi card Another month of phone calls back and forth and what do you know Another several weeks of waiting and they send another guy in.
This last guy actually knew what he was doing and agreed that Dell's off-site tech support are the most computer-illiterate people he has ever spoken with I have never had a more frustrating or stressful experience in my entire 35 years of life. This was literally one of the worst experiences I've ever had I was falsely arrested and went through years of trials to clear my name and this was seriously worse than that.
But that's not all. I had also ordered an Alienware X They canceled it with no explanation. After 3 hours and 17 minutes of them bouncing me from department to department - and again, them not being able to understand anything I'm saying and me not being able to understand anything they're saying They literally got it in stock the next day I can take the hit so I'm like, "whatever, I'll just buy another one while I wait for this refund" On the second purchase, I forgot to select 2 drives in Raid Why have a Change-Order Department when you literally can't change any orders??!!
The only option I have is to cancel my order, wait weeks for a refund and re-place the order At this point, I kindly raise my middle finger to them and tell them to forget it and just cancel my order.
This is I've dealt with a loooot of tech support. Take my advice: Save yourself some absolute torture by not purchasing anything from this company. Once I got my stuff fixed I sold it immediately. Right now my dad and friend are going through literally the exact same thing with Dell and they're losing their minds.
It's insane This was torture. Owning an Alienware 15 R4. During my one year of experience with this Alienware purchase, there could be one word to describe.
Let's start by discussing what is wrong with the device itself. The ergonomic of the laptop is so poorly designed that hours of gaming with it can leave you bloody taints on your arm, when your left hand is doing the wasd control.
I had to cushion my laptop just to prevent the laptop from cutting me open. This is ridiculous. Alienware command center software not compatible with windows update. Soon it becomes impossible to update the AWCC said software which controls the lights and thermal profiles and more.
If you want to spend countless hours following online tutorial fixing something that should be done by the developer, this is your laptop. RGB lights are down. This is a hardware issue but the customer support from Alienware will refuse to cash out their warranty by keep asking you to do more testing, and force a reinstallation of windows on your PC that will destroy all your data.
If you don't do it, then they will not continue to help. All in all, they don't accept you to send your PC to factory for repair. If you like spend tens of hours fixing your own laptop so that it would do what it should, buy this.
The gaming performance with gtx is very poor. Either this GPU on laptop is a shrinked version of the complete gtx or it is simply defective. I play warzone. On the lowest setting, you can run 60 fps. But during gunfight, it WILL drop to How does Alienware treats customer? For one year all my emails to them went ignored.
But calling them will work. Do not email them. Their customer support is friendly but is a waste of time because their company only allows them to help user to fix the problem. When they won't fix my problem, they asked me, do you want to buy more warranty. I didn't want to. So they dropped my case. And it was the end of that. Get buying tips about Computer Brands delivered to your inbox.
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My credit card company said you could only dispute 6 months back Alienware is the worst. I ordered this in late February. Understanding Covid might be an issue, I expected to wait a little longer.
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