The standard delivery fee is calculated by the size and weight of the items, plus the delivery location. Large items will need to be quoted for when you provide a postal address PO Boxes are not acceptable.
Indigo Rose Home Living will email through a shipping quote on these items. Local Delivery is available on items that as a total order equate to less than 1 cubic metre in size. The store will contact you once items are ready for delivery to organise a suitable time. This may be outside business hours. Orders requiring local delivery will usually be delivered within business days. How can I track my order?
Where do you currently ship to? Indigo Rose Home Living delivers to most locations throughout Australia. If you would like to enquire about whether we can ship to your area, please send us through an email or DM us on one of our social media options with your enquiry. My order hasn't arrived yet? An order cannot be declared missing until 30 business days excluding public holidays and weekends have passed to allow for unexpected delays with the postal services.
If it has gone past the expected delivery date, please contact us via email. Using your tracking number, you can use the email sent to track your delivery. Can I return my order? Indigo Rose Home Living is proud of the beautiful items we sell. These are made with care and we take the process of getting your items to you safely and in one piece seriously.
If you need to request a refund, return, or exchange, we ask that you take the time to read this returns policy. Indigo Rose Home Living only accepts returns of items that are unworn, unwashed, undamaged, or have manufacturing defects within 7 days of purchase with the original receipt, where the item still has the manufacturing tags still attached. A credit note for the same value will be issued, valid for 12 months from the date of issue.
Refunds will only be issued on defective merchandise that cannot be replaced. Undergarments, jewellery, watches, custom ordered, or sale items cannot be returned or exchanged with the exception of items that have manufacturer defects that cannot be replaced.
Please do not send item s back to Indigo Rose Home Living without first contacting us via;. When providing us with your request you must provide the following information:. A contact phone number daytime and after hours 2. A brief description of the fault or issue. An image of the product you are wishing to return. Please do not return the items by post or courier until we have replied or spoken to you.
What if an item is damaged when it arrives? If your goods have arrived damaged please let us know as soon as possible. Damaged goods returns must be requested within 7 days of receiving your purchase.
Once the return is approved, we will send out information on the sending back the item. In the case of damaged or faulty goods, a photograph of the item is required to help us determine the best way we can assist you.
Refresh your browser page to run scripts and reload content. Click the Internet Zone. If you do not have to customize your Internet security settings, click Default Level. Then go to step 5. Click OK to close the Internet Options popup. Chrome On the Control button top right of browser , select Settings from dropdown.
Under the header JavaScript select the following radio button: Allow all sites to run JavaScript recommended. Help Order Arrival Times. When will I get my order? They use a no-hassle, easy-to-use process, allowing people to order from any USA online store and have it shipped anywhere in the world.
Shipito can place an order with Indigo Books on your behalf, thanks to their superb concierge service. Shipito handles everything for you. They have plenty of different options for different types of buyers, no matter how often you order from online stores!. If you need a US-based address for your order, claim your free one through the Shipito website. Sign up for an account and receive an address you use when ordering online with American companies.
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